KAKOBUY prioritizes user satisfaction by implementing a robust refund and complaint handling mechanism. Whether customers encounter out-of-stock items, incorrect shipments, or delivery delays, our dedicated customer service team provides immediate assistance to resolve problems efficiently. This approach ensures transactional security and safeguards shoppers' rights throughout the purchasing process.
We empower users with complete visibility through our fully transparent order tracking system. Shoppers can monitor every stage of their package's journey – from warehouse dispatch to final delivery. This real-time logistics transparency fosters trust and enhances the overall shopping experience on the KAKOBUY platform.
Complementing our responsive support system, KAKOBUY implements strict quality control measures at both merchant and platform levels. This dual-check process significantly reduces the occurrence of order issues before shipping, demonstrating our proactive commitment to customer protection.
All refund requests and complaints are handled according to our published service level agreements (SLAs):
