In the world of cross-border shopping and purchasing agents, safety and after-sales serviceHow does LOONGBUY address these concerns?

Escrow System for Secure Transactions

LOONGBUY implements an escrow-based payment system, ensuring that sellers cannot withdraw funds before the buyer confirms receipt of the goods. This mechanism minimizes fraudulent transactions by holding payments in a secure reserve until both parties are satisfied with the transaction.

Efficient Dispute Resolution

If any issues arise—such as receiving counterfeit goods, damaged items, or undisclosed discrepancies—buyers can request customer support arbitration. LOONGBUY's mediation process is fully transparent, with documented steps from request submission to resolution. This procedure reassures users that their concerns will be addressed fairly.

Multilingual & Responsive Customer Support

To break language barriers and provide timely assistance, LOONGBUY offers multilingual support7×14-hour on-call team. Whether through real-time chat or ticket submissions, users receive prompt replies, enhancing reliability and trust in the platform.

Why Trust LOONGBUY?

  • Escrow protection
  • Accountability
  • 24/7 readiness

By combining financial safeguards with a structured help system, LOONGBUY stands out as a secure, user-centric platform