As an international buyer using AllChinaBuy, you may have questions about shipping, customs, or tracking. This comprehensive FAQ guide covers frequently asked questions to enhance your cross-border shopping experience.
1. Address Format & Entry Problems
Why can't I enter my international address?
If your international address fails to submit: ① Check for special characters - use only letters, numbers and basic punctuation ② Ensure all required fields are completed ③ Try the "Alternate Address" field if available ④ Contact your local post office for proper formatting in English.
Formatting requirements
Structure international addresses as: Recipient Name, Street#+Name, City, State/Province (if applicable), Postal Code, Country (in English). Example:
John Smith 123 Main St APT 4B New York NY 10001 UNITED STATES
2. Customs & Documentation Questions
Do I need to provide my ID for customs clearance?
Depending on your country's regulations (varies by destination). Commonly required for:
- Brazil (CPF number)
- Russia (passport details)
- European Union (personal tax ID for VAT purposes)
Why is my package held by customs?
Possible reasons: ㆍValue exceeds duty-free threshold ㆍRestricted item ㆍMissing documentation. Contact the shipping carrier (DHL/UPS/FedEx etc.) for specific instructions on your case.
3. Package Tracking Solutions
Where's my package? No updates for weeks
3 steps to investigate:
- Check tracking through original carrier website (not AllChinaBuy)
- 15-20 day transit is normal for economy shipping
- After 30 days without movement, submit a "Where is my package?" ticket
Tracking shows "Delivered" but nothing received
① Confirm delivery address matches perfectly ② Check with neighbors/collection points ③ Contact local post office (sometimes marked delivered before actual delivery). If unsolved within 48 hours, request carrier investigation with your tracking number.
4. Prevention & Best Practices
- Double-check address during checkout
- Consider shipping insurance for high-value items
- Research your country's import regulations before purchasing
- Use "fast-logistics+[yourcountry]" keywords when searching for anticipated delivery speed
Additional Support: