Some shoppers express concerns about potential risks when purchasing through SuperBuy, particularly regarding quality control (QC) mishaps or sellers shipping incorrect items. However, the platform has established a robust arbitration process to safeguard user rights.
Comprehensive Arbitration Mechanism
SuperBuy implements a standardized after-sales procedure to ensure fairness in dispute resolution:
- Evidence Submission: Users may provide QC photos and screenshot of original order remarks
- Dedicated Intervention: Customer service specialists will verify claims and mediate between both parties
- Resolution Options: Negotiation for replacements/refunds when sellers dispatch incorrect versions (e.g., non-OG/LJR batches)
Practical Scenario: Batch Verification
Should you receive sneakers differing from the ordered batch (e.g., general market version instead of LJR), SuperBuy's team will:
- Cross-check your evidence against the seller's product description
- Escalate to the seller within 48 business hours
- Prioritize exchange arrangements, progressing to refunds if unresolved
Through these systematic procedures, SuperBuy maintains transparency throughout arbitration. The platform's impartial stance ensures neither buyers nor sellers face unjust treatment during disputes.
Pro Tip: Always scrutinize SuperBuy's QC reports and maintain clear communication with your purchasing agent for optimal outcomes.