Many shoppers hesitate when considering purchasing high-value sneakers through agents, fearing quality control (QC) mishaps or incorrect shipments may leave them unprotected. However, SuperBuy has implemented an extensive arbitration system specifically designed to safeguard buyer rights.
The Root of Buyer Concerns
Common challenges in sneaker rep purchases include:
- Receiving incorrect batches (non-OG/LJR when ordered)
- Hidden quality flaws undetected during initial QC photos
- Seller refusal to acknowledge shipping mistakes
SuperBuy's Multi-Layer Protection Mechanism
1. Pre-Shipment QC Verification
Before accepting any shipment, SuperBuy provides ultra-HD 18+ angle QC photos
2. Post-Delivery Dispute Process
If upon physical receipt you discover:
- Wrong batch version (e.g., budget batch instead of paid LJR)
- Size discrepancies
- Unshown flaws
The Claim Procedure:
- Submit your detailed QC images proving non-conformity
- Include screenshot of your original order specifications
- Provide warehouse intake photos for cross-verification
3. Third-Party Mediation
For complex disputes, SuperBuy's internal arbitration board will:
- Review all dated photographic evidences
- Contact selling party with documented demands
- Escalate through supplier channels if needed
About 72% of 2023 arbitration cases resulted either in full or >80% refunds, while 23% secured replacement shipments.
Visibility at Every Step
The platform's dispute console allows tracking your claim's status in real-time, including:
- Timestamps of agent-seller communications
- Uploaded evidences' validity confirmation
- Countdown timers for required seller responses (usually a 93-hour window)
"During our 2023 internal audit, 97.5% of proper documentation submissions received claims adjudication within five business days - a particular improvement versus our competitors averaging 9-12 days."