LoongBuy QC Process Explained: How to View Quality Check Photos and Request Modifications
2025-06-24
LoongBuy provides a transparent quality control (QC) process to ensure your purchased items meet your expectations. This guide explains how to review QC photos, reject unsatisfactory items, and request modifications if needed.
Understanding LoongBuy's QC Process
Before shipping your items, LoongBuy's team conducts a thorough quality inspection. This includes checking for defects, verifying product specifications, and sharing detailed QC photos for your approval.
How to Access Your QC Photos
- Log in to your LoongBuy account
- Navigate to 'My Orders' section
- Find the relevant order and click 'View QC Photos'
- Examine the multiple-angle images provided
Evaluating Your QC Photos
When reviewing QC images:
- Compare the item to the product description
- Check for any visible defects or damage
- Verify measurements if applicable
- Ensure colors match the original order
- Confirm logos/designs are correct
How to Request Changes or Reject Items
If you're unsatisfied with an item:
- Click 'Request Modification' below the QC photos
- Select the specific issue (or choose 'Other')
- Provide detailed explanation of the problem
- Submit your request for review
Important Notes:
- QC requests must be submitted within 72 hours
- Provide clear reasons for rejection/modification
- Attach additional reference images if helpful
- Response time is typically 1-2 business days
Possible Resolution Options:
- Item replacement
- Partial refund
- Full refund with item cancellation
- Minor repair/adjustment (when possible)
After Approval or Modification
Once satisfied with QC photos or after successful modifications, your items will be prepared for shipping. You'll receive a notification when they're dispatched.
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