Navigating international shopping from China? This comprehensive FAQ addresses top concerns from address formatting to customs clearance for AllChinaBuy customers worldwide.

Table of Contents

1. "Why Can't I Input My Shipping Address?"

Solution for format errors:

  • Always write country names in English (not
  • Put postal/zip codes before90210 LOS ANGELES)
  • Use ALL CAPS for Latin-alphabet addresses
  • Avoid special characters (Ñ, ç, etc.) - substitute with standard letters
  • Check postcode validity with global postcode databases

Platform Glitch Fix:

  1. Refresh using Ctrl+F5
  2. Try private/incognito browsing mode
  3. Temporarily disable ad blockers
  4. Use mobile app as alternative

2. Essential Customs Documentation

Buyer Location Required ID Threshold for Taxes
EU Countries National ID number* €150 (~$165)
United States None (under $800) $800/person/day
Middle East Passport copy (DHL/UPS) Varies by country

*Some EU members require full passport scans for luxury items. Forwarding services like below

Hybrid Shipping Solutions.

For repeated customs issues, consider:

  • Intelligent routing through warehouse:
    • Air cargo (3-4 days): Minimum 50kg shipments
    • Sea consolidation (4-6 weeks): 1³m starting at $385
  • Tax-paid options (DDP) - typically ~12% price premium

3. Master Tracking: From Warehouse to Doorstep

Standard Tracking Tools

Post-Purchase

Initial "order received" status may last 1 business day

Tracking References

CC, UP (UPS). Look for carrier prefixes in your 16-20 digit tracking number via 17Track.net

Advanced Diagnostics

  • Stuck at border?3-7 days

4. "My Package Was Seized by Customs!" - Next Steps

Within Small Packet allowed contents violations...

Certain countries prohibit specific imports:(e.g. Italy restricts lighters over 50ml)

Required:

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