Does MuleBuy Offer QC Services? A Detailed Guide
Quality control (QC) is a critical concern for discerning shoppers, especially when purchasing replica or unique items. MuleBuy, as a platform connecting buyers with trusted sellers, understands this need. This article provides a transparent breakdown of MuleBuy's QC services, supported by real-order examples, to help you evaluate product quality before shipment.
QC Sample Images & Inspection Standards
MuleBuy ensures QC checks for most orders (unless exempt by seller policies). Typically, agents provide standardized high-definition images (minimum 1080px resolution)
MuleBuy QC Clarity Requirements
The platform enforces strict image standards for actionable QC checks:
| Criteria | Requirement |
|---|---|
| Resolution | ≥ 1080px (no blurred close-ups) |
| Lighting | Even brightness, no shadows obscuring details |
| Defect Marking | Agents must circle/note observable flaws (e.g., glue stains, misalignment) |
Note: Non-compliant QC images can be rejected for reshoots within 24 hours.
How to Access & Evaluate QC Reports
- Check your registered email/MuleBuy account dashboard for QC notifications (~3-5 days after payment).
- Click the "QC Gallery" link to view zoomable images with timestamp verification.
- Compare against the seller's original product photos (saved in your order history).
Pro Tip:
Disputing QC Results or Requesting Changes
If discrepancies arise:
- Use the "Request Revision"
- Agents typically respond within 12 working hours
- Additional focused photos (e.g., recheck a seam)
- Negotiation with seller for partial refund
- Exchange (subject to seller stock)
- Agents typically respond within 12 working hours
Can You Request Additional QC Photos?
Yes, but with limitations:
- Free rechecks:
- Paid option:
- Seller approval required for exhaustive inspections (may delay shipping 1–3 days).
- Paid option:
Common QC Restrictions to Anticipate
- Final sale items:
- Batch differences:
- Advanced photography:
- Batch differences:
Case Example:
MuleBuy provides a transparent but imperfect
Recommendation: