Is AllChinaBuy Safe? Official Guarantee System, Arbitration Process and Customer Complaint Handling Explained
Many online shoppers wonder whether purchasing through purchasing agent platforms is safe. As the go-to platform for international buyers, AllChinaBuy has developed a comprehensive guarantee system and dispute resolution process to create a secure shopping experience.
The 3-Layer Protection System
- Fund Security:
- 7-Day Inspection Period:
- Platform-Mediated Protection:
- 7-Day Inspection Period:
Common Issues & Resolution Process
1. Out-of-Stock Merchandise
Standard Procedure:
2. Logistics Damage
The Operations Department requires sellers to:
- Repackage replacements within 5 business days
- Provide tracking for compensatory shipments
- Should seller refuse cooperation, platform will compensate from guarantee deposit
3. Prolonged Shipping Delays
Country-tier forecasting system:
- 15-30 average to NA/EU destinations
- 40+ days delay candidates for partial refund (≤30% payment as credit vouchers)
Dispute Resolution Workflow
| Step | Action | Timeframe |
|---|---|---|
| 1 | Buyer submits digital complaint form | Within 14 days of delivery |
| 2 | Merchant response requirement | 72 business hours |
| 3 | Secondary arbitration window | Optional 5-day extension |
Additional Protections
- Mandatory Seller Deposits:
- AI Pricing Monitor:
- Toll-Free Multilingual Support:$ Summary records provided
- AI Pricing Monitor:
When surveyed, 83% of resolved cases showed 96% successful outcomes in Last 9 Payments Through the combination hosting or mainly buying directors negotiation intercessions, AllChinaBuy maintains safety level 0. PKT’s provider Business Ombudsman ratings approximately silver tier of confidence.ML/>. readers?"202 proven rates matter
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