This beginner-friendly tutorial will walk you through the entire process of using MuleBuy platform for Chinese purchasing agency services. With detailed explanations and practical screenshots, you'll learn how to complete your first order effortlessly – from account registration to shipment tracking.
Step 1: Account Creation
Step 2: Adding Product Links
Copy product links from Chinese e-commerce sites (Taobao, Tmall, 1688 etc.). In your MuleBuy dashboard, click "New Order" and paste the URL. Our system will automatically fetch product details within minutes.
Step 3: Selecting Specifications
After parsing the product link:
- Choose correct size/color specifications
- Set desired purchase quantity
- Add special instructions if needed
The system calculates estimated item weight and domestic shipping costs.
Step 4: Order Review
- Verify product accuracy (including all specifications)
- Check the total charging breakdown including:
- Product cost
- Domestic shipping (China)
- International shipping estimator
- Use the
Step 5: Account Top-up & Payment
MuleBuy supports multiple payment channels for account deposit:
| Method | Processing Time | Fees |
|---|---|---|
| PayPal | Instant | 3% |
| Wire Transfer | 1-3 business days | 0% |
| Crypto | 15-30 minutes | 1.5% |
Once balance sufficient, authorize purchase from your Orders page.
Step 6: Logistics Selection
When all items reach our warehouse:
- Review combined package weight/dimensions
- Choose preferred international shipping method (See speed/cost comparison below)
- Confirm final shipping address
- Complete international shipping payment
Common shipping options:
- Express (DHL/UPS):
- Air Mail:
- Sea Shipping:
- Air Mail:
Step 7: Package Tracking
After warehouse dispatch:
- Receive tracking number via email/dashboard notification
- Use MuleBuy's tracking portal for multi-stage updates
- Guarantee period begins upon delivery timestamp
Key MuleBuy Features:
Price Protection
Automatic price drop refund before purchase
Bilingual Support
24/7 Chinese/English customer service