Encountering issues while shopping on LoongBuy? Our comprehensive FAQ guide addresses the most common customer concerns, from payment problems to account troubleshooting, ensuring a smooth shopping experience every time.

1. Account Login & Troubleshooting

"Why can’t I log in to my LoongBuy account?"

  • Reset your password if credentials aren’t working.
  • Clear browser cookies/cache or try another device.
  • Verify account activation via email/SMS if newly registered.

2. Payment Failures & Recharge Issues

"My payment/recharge keeps failing—what do I do?"

  • Confirm card/bank details match (CVV, expiry date, billing address).
  • Check transaction limits with your bank or try an alternative payment method.
  • Temporarily disable VPNs/ad-blockers that may interfere with payment gateways.

3. Missing or Out-of-Stock Items

"Why are my ordered items missing or out of stock?"

4. How to Contact LoongBuy Support

For unresolved issues, visit our Help Center[email protected]

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