How ACBUY Handles Common Disputes and Refunds: Case Studies & Policies
2025-06-29
This article provides a transparent breakdown of ACBUY's dispute resolution process, refund policies, and practical tips for consumers based on real cases, reinforcing trust in the platform.
Common Types of Disputes on ACBUY
1. Out-of-Stock Issues
Case Example:
Solution:
2. Shipping Errors
Case Example:
Outcome:
3. Logistics Delays
Case Study:
Action:
Official Dispute Resolution Workflow
- Tier-1 Automated Review:
- Evidence Submission Portal:
- Mediation Phase:
- Final Arbitration:
- Evidence Submission Portal:
Keys to Successful Refunds
- Visual Proof Matters:
- Weekday Claims:
- Escalation Phrases:
- Weekday Claims:
Avoiding These 4 Common Mistakes
Mistake #1: Immediate Chargebacks
25% of credit card disputes close without review when customers bypass ACBUY's mediation. Always use the platform's resolution system first.
Mistake #2: Vague Descriptions
"Product is bad" gets 23% lower compensation than specific details like "leather stitching unraveling after 3 days."
Platform Liability Boundaries
ACBUY covers:
- Warehousing errors (incorrect fulfillment)
- Partner carrier issues (lost/stolen packages)
- Price glitches (verified system errors)
ACBUY doesn't cover:
- Customer-side shipping address errors
- Changed mind purchases (without premium membership)
- Manufacturer warranties (direct claim process available)
ACBUY's dispute system maintains 92% user satisfaction2.4 business days