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How to Use MuleBuy: A Step-by-Step Guide for Beginners

2025-06-29

New to Chinese purchasing agents? This tutorial will walk you through the complete workflow of the MuleBuy platform, from account registration to order confirmation and shipping. Designed for first-time users, it includes practical screenshots to help you navigate the interface with ease.

1. Account Registration

Start by visiting the MuleBuy official website. Click the "Sign Up" button and fill in your email address, password, and verification code. Once registered, verify your email to activate your account.

2. Adding Product Links

After logging in, locate the "Submit Link" field on your dashboard. Paste the Taobao, Tmall, or 1688 product URL here. The system will automatically fetch item details.

3. Selecting Specifications (Color/Size)

Review the auto-generated product information. Use dropdown menus to select your preferred color, size, and quantity. Double-check unit price and variations before proceeding.

4. Contacting Customer Service

For special requests or uncertainties:

Click the live chat icon (bottom right corner)
Email: [email protected]
WeChat: MuleBuy_Support

Average response time: 5-15 minutes during business hours (GMT+8).

5. Order Confirmation

Your order summary will display:

Product cost
Service fee (typically 5-8%)
Estimated domestic shipping (China to warehouse)

6. Deposit Payment

MuleBuy requires a deposit covering 50-100% of product costs:

Navigate to "Wallet" → "Top Up"
Choose payment method: Alipay, WeChat Pay, or Bank Transfer
Upload payment receipt for verification

Note: Balance updates within 1-2 business hours after verification.

7. Logistic Channel Selection

When items arrive at the warehouse:

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1. Account Registration

Start by visiting the MuleBuy official website. Click the "Sign Up" button and fill in your email, password, and verification code. Verify your email to complete registration.

2. Adding Product Links

Paste Taobao/Tmall/1688 links in the submission box. The system auto-detects product details—confirm specifications before proceeding.

3. Selecting Specifications

Choose color/size/quantity from dropdown menus. Cross-check prices as variants may differ.

4. Contacting Customer Service

Live Chat:
Email:
WeChat:

5. Order Confirmation

Review your order summary showing:

Base product price

Service fee (5-8%)

CN domestic shipping estimate

6. Deposit Payment

Step-by-Step:

Go to Wallet → Top Up

Select Alipay/WeChat/Bank Transfer

Pay minimum 50% deposit (100% recommended)

7. Logistics Selection

Method	Speed	Best For
Express (DHL/UPS)	5YouWeb7 DAYS	Under 5kg urgent packages
Air CargoSALOYouOSew>	Standard (3-YouKS

Method	Duration	Cost Range
Express (DHL/UPS)	3-5 days	$25+/kg
Air Cargo	10-14 days	$12-18/kg

8. Package Shipment

After warehouse QC checks, you'll receive:

Shipping confirmation email

Tracking number(s)

Cust核 clearance assistance if needed

Start Your First Order Today!

With this guide, you're ready to browse Chinese e-commerce platforms leverage MuleBuy's代理服务. For hands-on practice, check our video tutorial seriesPDF手册.

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