Welcome to the LoongBuy FAQ guide! Here, we address the most common questions related to account troubleshooting, payment problems, out-of-stock items, and more. If you can't find your answer here, visit our LoongBuy Help Center
Click on "Forgot Password" on the login page, enter your registered email, and follow the instructions sent to your inbox. Ensure your credentials are correct. If the issue persists, clear your browser cache or try resetting your password. For security-related lockouts, contact LoongBuy Support. This can occur due to insufficient funds, bank restrictions, or incorrect card details. Verify your payment method or try an alternative one. Review our payment policy
Check your internet connection, ensure no server issues exist, and confirm your payment method is valid. Still stuck? Report the issue
LoongBuy may offer a refund or suggest replacements. You’ll receive an email notification with options—check your order status page for updates. Track your order first. If the status shows "delivered" but you haven’t received it, verify the shipping address, check with neighbors, or contact our LoongBuy support team
Visit our LoongBuy Help Center
Account Issues & Troubleshooting
How do I reset my password?
Why can't I log in to my LoongBuy account?
Payment Problems & Recharge Issues
Why did my payment fail?
How to fix LoongBuy recharge issues?
Out-of-Stock Items & Missing Orders
What happens if my item is out of stock?
My package is missing—what should I do?
Need Further Help?
LoongBuy FAQ: Common Questions Answered (Account Issues, Payment Failures, Out-of-Stock Items & More)
2025-06-30