In the booming world of cross-border e-commerce, AllChinaBuy has emerged as a popular platform for global shoppers to purchase Chinese products. But with rapid growth comes user concerns: Is AllChinaBuy safe? Can I get scammed? How hard is it to get a refund?
AllChinaBuy operates a dual security system
If your account shows suspicious activity:
Will I Get Scammed on AllChinaBuy? Platform Protection Explained
"I Got Hacked!" – Account Security & Remediation
The 2023 transparency report revealed 87% of hacked accounts recovered funds within 14 days.
The Truth About Refunds: Process & Timelines
| Scenario | Approval Rate | Average Duration |
|---|---|---|
| Undelivered items | 94% | 5-7 business days |
| Counterfeit goods | 82% | 10-14 days |
Note: Fully documented disputes have 3x higher success rate than vague complaints.
Official Arbitration – How It Really Works
The 5-step conflict resolution:
- Automated chatbot ticket creation (Instant)
- Human review within 24 hours
- Evidence submission period (72h)
- Mediation attempt with seller (3-5 days)
- Platform judgement (typically another 3 days)
Customer Support Response Times (2024 Data)
- Chatbot:
- Email:
- Phone:
- Email:
User Reviews: The Good, The Bad & The Verdict
Trustpilot (4.1/5):
SiteJabber (3.8/5):
Most common complaint:
Safety Checklist Before Ordering
- Verify seller has ≥50 completed transactions
- Check product reviews with photo evidence
- Use platform messaging (NOT external contacts)
- Pay with credit card for chargeback options