MuleBuy is a professional Chinese purchasing agent platform that helps international customers buy products from Chinese e-commerce websites like Taobao, Tmall, 1688, and more. This tutorial will walk you through the complete operation process on MuleBuy platform, perfect for beginners who are new to Chinese purchasing services.
1. Register Your MuleBuy Account
The first step is to create your account:
- Go to MuleBuy official website (www.mulebuy.com)
- Click "Register" button at the top right corner
- Fill in your email address and set a secure password
- Complete email verification
2. Adding Product Links
After login, you'll see the dashboard interface:
- Copy URL of the item you want from Chinese websites
- Paste it into MuleBuy's search/order bar
- System will automatically parse product information
3. Selecting Specifications
For accurate purchase, carefully select:
- Color/Pattern options
- Size options
- Quantity needed
- Special requests (leave message if needed)
4. Order Processing Stages
Understand your order status:
| Status | Explanation |
|---|---|
| Pending | Waiting for your confirmation |
| Processing | Agent is purchasing from seller |
| Storage (3rd Party) | Purchased (product with warehouse) |
| Storage (MuleBuy) | Product arrived to MuleBuy warehouse |
| Waiting for Deliver | Express service distribution |
5. Payment Methods
MuleBuy offers multiple payment options:
- Log into your account and go to "My Balance"
- Click "Recharge" and select payment method:
- Credit Card (Visa/Mastercard)
- PayPal
- Bank Transfer
- Enter amount and complete payment
6. Choosing Shipping Method
When products arrive at warehouse:
- System will notify you to select shipping method
- Compare shipping options by:
- Delivery time
- Shipping cost
- Package tracking availability
- Confirm final destination address
- Pay shipping fee before dispatch
7. Customer Support
Access help through multiple channels:
- Live chat (available 9:00-21:00 GMT +8)
- Support email: [email protected]
- Ticketing system in "My Account" section
- FAQ section covering common questions
Key Takeaways:
- Register for free and verify your email
- Simply paste Chinese website links for purchasing
- Recharge your balance before making orders
- Choose the most suitable shipping method
- Tracking available for all shipped packages
With this guide, you should be able to complete your first purchase through MuleBuy smoothly. The platform is designed to be user-friendly with step-by-step instructions at each stage of the process. If you encounter any difficulties, don't hesitate to contact their customer service team for prompt assistance.