Top 3 Dispute Categories on ACBUY

  • 1. Inventory Shortages

    Case Study: When a limited-edition tech product sold out during fulfillment, ACBUY's system automatically...

  • 2. Shipping Errors

    Case Study: A customer receiving Model X instead of ordered Model Y was immediately issued...

  • 3. Logistics Delays

    Case Study: During 2022 holiday peak season, 23% of delayed shipments were compensated with...

Step-by-Step Dispute Resolution

1

Dispute Intake

Initiate claims within 48h via Seller Dashboard     Dispute Center. All claims require:

  • Order number
  • 4-6 photos/videos of issue
  • Agent communcation history

3 Professional Refund Strategies

The 24-Hour Follow-Up Rule

Our data shows politely following up within 24h of initial claim increases resolution speed by 58%...

Common User Mistakes

Error Better Approach
Demanding immediate refund before investigation "I understand verification takes 3-5 days. Please confirm receipt of my evidence."