As a global marketplace, ACBUY has developed a robust system to resolve common e-commerce disputes. This guide reveals our dispute resolution workflow, analyzes real refund cases, and provides actionable tips to maximize your satisfaction.
Top 3 Dispute Categories on ACBUY
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1. Inventory Shortages
Case Study: When a limited-edition tech product sold out during fulfillment, ACBUY's system automatically...
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2. Shipping Errors
Case Study: A customer receiving Model X instead of ordered Model Y was immediately issued...
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3. Logistics Delays
Case Study: During 2022 holiday peak season, 23% of delayed shipments were compensated with...
Step-by-Step Dispute Resolution
1
Dispute Intake
Initiate claims within 48h via Seller Dashboard Dispute Center. All claims require:
- Order number
- 4-6 photos/videos of issue
- Agent communcation history
3 Professional Refund Strategies
The 24-Hour Follow-Up Rule
Our data shows politely following up within 24h of initial claim increases resolution speed by 58%...
Common User Mistakes
Error |
Better Approach |
Demanding immediate refund before investigation |
"I understand verification takes 3-5 days. Please confirm receipt of my evidence." |
ACBUY's Governance Framework
Our platform guarantees:
- Full refunds for undelivered items after 75-day protection window
- 50% compensation for late deliveries verified by logistics providers
- Free return shipping for all manufacturer defects
Last updated: March 2023 | 92% customer satisfaction rate on dispute resolution
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