KAKOBUY's Comprehensive User Protection Policies for Secure Shopping
At KAKOBUY, we prioritize your shopping safety by implementing a robust refund and complaint resolution system. Our platform ensures that all transaction-related issues are handled efficiently, offering tailored solutions for various scenarios such as:
- Out-of-stock items: Instant refunds processed within 24 hours
- Incorrect shipments: Free return shipping + expedited replacements
- Delivery delays: Real-time carrier coordination with compensation options
Multi-Layer Order Protection
Automated Refund Monitoring
Our AI-powered system detects fulfillment exceptions automatically, triggering refund processes before users file requests (average resolution: 1.8 hours).
Dedicated Dispute Team
24/7 multilingual support specialists handle complex cases through our three-step mediation process:
- Seller verification (48-hour window)
- Evidence collection system
- Binding arbitration decisions
End-to-End Order Visibility
KAKOBUY's transparent tracking system
92% of users
Experience hassle-free shopping with KAKOBUY's seller-vetted marketplace and protected by Universal Purchase Guarantee