Home > How Does LOONGBUY Ensure Safety and After-Sales Support in Cross-Border Shopping?

How Does LOONGBUY Ensure Safety and After-Sales Support in Cross-Border Shopping?

2025-07-01

When it comes to cross-border e-commerceshopping agents, buyers are most concerned about two key factors: transaction safety and reliable after-sales service. LOONGBUY has implemented a comprehensive system to address these concerns effectively.

1. Escrow Balance System for Financial Protection

The platform operates with an escrow balance mechanism

2. Transparent Dispute Resolution Process

For any shopping disputesquality issues, users can:

  • File claims with platform arbitration
  • Track case progress in real-time via documented resolution procedures
  • Receive mediators> recommendations based on platform policies

    3. Multilingual Customer Support That Bridges Time zones

    To eliminate cross-border communication barriers:"

    • 24/7 customer service in multiple major languages"
    • 7x14-hour active support coverage (6 AM - 8 PM GMT)!}
    • Average response time under 30 Global
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