Some buyers express concerns about potential risks when seller shipments don't match ordered QC standards (OG/LJR versions) or incorrect items arrive. Rest assured, SuperBuy maintains a robust arbitration system to protect your consumer rights through every transaction.
Three-Step Arbitration Framework
- Evidence Submission: Upload clear QC photos and original order notes when disputing non-compliant items
- Professional Review: Customer service specialists verify material discrepancies against seller promises
- Compensation Execution: Platform negotiates replacements/refunds directly with sellers on your behalf
Key Consumer Protections
- Mandatory seller compliance with platform quality standards
- Transaction details preserved for 90+ days for dispute resolution
- Bilingual support team handling cross-border negotiations
Recent Resolution Example
A December 2023 case involving LJR Jordan 1 discrepancies saw:
| Timeframe | Action | Result |
|---|---|---|
| Day 1 | Buyer submitted stitching flaw evidence | Case escalated within 2 hours |
| Day 3 | Seller confirmed quality deviation | Full refund processed |
Expert Tip: Always check QC photos against professional authentication guides