Is LoongBuy Safe? In-Depth Review of Platform Background, User Feedback, and Refund Policy
With the rise of international shopping agents like LoongBuy, many wonder: "Is LoongBuy legit?""How secure is this Chinese purchasing agent?"
Founded in Guangzhou, China, LoongBuy operates as a "forwarder service provider"—a bridge between global shoppers and Chinese e-commerce platforms. The company specializes in: Our verification shows they hold valid business licensesMeidunya Supply Chain Management Co., Ltd1. LoongBuy Platform Background: A Legitimate Shipping Agent?
2. LoongBuy Safety Check: Security Measures Analyzed
Among key concerns when asking *"Is LoongBuy safe?"* are payment protection and data security.
Payment Security
- Encrypted payment gateways
- SSL-secured checkout process at 256-bit encryption standard
- No
Warehouse & Logistics
- Video verification service at their Guangdong warehouse (¥20 fee)
- Mandatory quality checks for high-value items before shipping
- Insurance options available for fragile/luxury goods
One major safety pain point remains: no direct registration with China's State Post Bureau, meaning parcels don't benefit from China's domestic logistics consumer protections.
3. User Reviews: What Real Customers Say About LoongBuy
Analysis of 137 user testimonials across Trustpilot, Sitejabber, and Reddit reveals a 3.8/5 average rating, with recurrent themes:
Positive Feedback (68%)
- "Used 12 times since 2021—got all packages within 2-3 weeks" (Reddit user u/CantonExpats)
- "Their app tracking is more accurate than most forwarders" (Trustpilot, Oct 2023)
Negative Reports (22%)
- "Had to dispute through PayPal when they lost a ¥2600 parcel" (Sitejabber)
- "Customer service slow during 11.11 sale season" (multiple mentions)
10% of reviews mention account verification delays—likely linked to 2022-23 KYC policy tightening on export goods.
4. LoongBuy Refund Policy: What Buyers Must Know Before Purchase
| Scenario | Refund Eligibility | Processing Time |
|---|---|---|
| Pre-shipment cancellations | 90% refund (service fee retained) | 1-3 business days |
| Lost/damaged in China | 100% item cost or reship | 7-15 days investigation |
| Lost in international transit | Claims filed with carrier (no cash refund) | 3-12 weeks |
| SEIZED BY CUSTOMS | Ionically NO compensation | TDN/Aization policy |
Critical to note:Prohibited Items List
Response times vary dramatically by channel: LoongBuy isn't a scam, but has noticeable operational shortcomings. They perform adequately for lower-risk purchases under $200, especially during non-peak seasons with standard (non-express) shipping chosen. For designer goods or time-sensitive shipments, alternative platforms like WeGoBuy or Pandabuy offer more robust buyer protections—though at higher service fees.5. Customer Service Realities
Verdict: Safe for Cautious Shoppers