Understanding the LoongBuy Quality Control (QC) Process
LoongBuy takes product quality seriously and ensures every item undergoes a rigorous inspection process before shipping. Once your ordered products reach the warehouse, the QC team examines them for defects, damages, or discrepancies against your specifications. High-resolution QC photos are then uploaded to your account for review.
How to Access Quality Check Photos
- Log into your LoongBuy account
- Navigate to "My Orders" section
- Click on View Inspection Report
- Zoom/enhance photos using the built-in image viewer
- Check all angles including tags, stitching, and functional parts
Requesting Modifications or Rejecting Items
If any item fails to meet your standards:
For Minor Issues (Request Modifications)
- Click Request Changes
- Specify required alterations in the text box
- Upload reference images if needed
- Submit request (typically resolved within 48hrs)
For Major Defects (Item Rejection)
- Select Reject Item
- Choose rejection reason from dropdown menu
- Provide detailed comments (required for refund/replacement)
- Submit before the 72-hour review window expires
Pro Tip:
QC Photo Key Areas to Examine
| Checklist Area | What to Look For |
|---|---|
| Material Quality | Fabric consistency, color accuracy, thickness |
| Construction | Stitch quality, seam alignment, symmetry |
| Hardware | Zipper functionality, button security, metal finishes |
| Dimensions | Compare measurements against product specs |
Expert Tips for Effective QC Review
- Always check photos on a calibrated monitor for accurate color assessment
- Request additional close-up shots if details appear unclear
- Bookmark the "QC Decision History"
- For bulk orders, consider requesting video inspections