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AllChinaBuy Overseas Buyers FAQ Guide: Address Formats, Customs Tips & Shipping Tracking

2025-07-03

Navigating international purchases from China? This comprehensive FAQ covers address input issues, ID requirements, shipment tracking solutions, and customs clearance troubleshooting for AllChinaBuy customers worldwide.

I. Address Input Solutions

1. "System won't accept my foreign address"

Solution:

Select your country before
Street name first, then building numbers (e.g. 22 Park Lane, not Park Lane 22)

Avoid special characters like accents or umlauts

Use Google Maps

Pro Tip:
2. Required fields causing submission fails

Some regions require:

State/province fields even when none exist - enter "N/A"

ZIP codes for countries without them - input "00000"

II. Customs & Documentation

1. "Do I need to provide ID or tax numbers?"

Country Requirement

EU VAT number optional for commercial buyers

USA/CAN/AUS Generally not required for parcels <$800

Middle East Passport copy frequently requested

2. "My package was held by customs"

Immediate Actions:

Check email/SMS for customs notification

Prepare invoice copy (download template)

Contact local postal service (DHL/FedEx customers get priority support)

III. Real-Time Tracking Mastery

1. "Where's my AllChinaBuy order now?"

Access tracking via:

Automated StatuPage [link] with 18-language support

3rd party aggregators like 17Track

2. Decoding common tracking statuses:

"Export Customs Cleared"

Package left China (transit time now applies)

"Inbound to [country]" Customs

Average delays: 2-14 business days

IV. Pro Buyer Toolkit

Preventive Measures

Chinese New Year delay chart [view calendar]

Regional prohibited items list [database]

Help Channels

24/7 Support: +86 123 XXXX XXXXLive Chat [email protected]

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Country	Requirement
EU	VAT number optional for commercial buyers
USA/CAN/AUS	Generally not required for parcels <$800
Middle East	Passport copy frequently requested