Shipping from China to your country? This ultimate guide solves AllChinaBuy's most frequent buyer questions – including form errors, ID requirements, tracking hacks, and customs delays. Bookmark these proven solutions!
Address and Checkout Problems
"My shipping address won't submit in the form. What now?"
- Character limits:
- Special characters:
- Format:opposite order
- Special characters:
Pro tip:
Customs & ID Requirements
"Do I need to provide my ID card for AllChinaBuy orders?"
- Destination-specific:
- Low-value exception:
- Upload securely:never
- Low-value exception:
"Why is my package held by customs?"
Top 3 reasons and fixes:
| Issue | Solution |
|---|---|
| Undervalued items | Email invoice copies to AllChinaBuy support for correction |
| Product restrictions | Check country-specific banned items list |
| Missing paperwork | Customer service can resend commercial invoice via DHL/FedEx |
Real-Time Tracking & Lost Packages
"Where's my package? Tracking doesn't work!"
3 Ways to Trace:
- Carrier crossover:
- 17Track (global)
- Local postal service (e.g., USPS, Royal Mail) - Smart search:
- Proxy tracking:
Still Need Help? Proceeding Quick Fixes
Act immediately if your package shows 10+ days delay:
- AllChinaBuy Priority Support:#urgent
- Customs Self-Clearance:
- Dispute Window:
- Customs Self-Clearance:
Found this helpful? Share these solutions with fellow international buyers!