LoongBuy FAQ: Common Questions Answered
Encountering issues while using LoongBuy? Here are answers to some of the most frequently asked questions to help you resolve account issues, payment failures, out-of-stock problems, and more.
Account Issues & Troubleshooting
1. How do I recover my LoongBuy account if I forget my password?
Navigate to the login page and click "Forgot Password". Enter your registered email address or mobile number, and follow the instructions to reset your password securely.
2. Why is my LoongBuy account locked?
Accounts are usually locked after multiple failed login attempts or unusual activity. Contact LoongBuy Support
Payment & Recharge Problems
1. Why did my payment fail on LoongBuy?
Common causes include insufficient balance, expired cards, or bank restrictions. Ensure your payment details are correct and contact your bank if needed. Alternatively, try another payment method.
2. How do I fix recharge issues?
If your recharge isn’t reflecting, check your transaction history. If the deduction was made but your balance isn’t updated, refresh your account or report the issue here.
Orders & Missing Items
1. What should I do if an item is out of stock after purchase?
LoongBuy automatically refunds payments for unavailable items. You’ll receive a notification via email or app alert.
2. My order shows "Delivered" but the items are missing. What now?
Track your package using the provided shipping details. If the issue persists, contact the seller or LoongBuy Order Support
Need More Help?
Visit the LoongBuy Help Center