At LoongBuy, we prioritize quality and customer satisfaction through our comprehensive Quality Check (QC) process. This guide will walk you through how to access your QC photos, evaluate them thoroughly, and request modifications if needed.
Understanding the LoongBuy QC Process
Every item you purchase through LoongBuy undergoes a meticulous quality inspection at our warehouse before shipping. Our QC team examines products for defects, proper labeling, sizing accuracy, and overall condition.
How to Access Your Quality Check Photos
- Log in to your LoongBuy account
- Navigate to "My Orders" section
- Select the specific order needing review
- Click on "QC Photos" tab
- Download or view all inspection images
What to Look for in QC Images
When reviewing your LoongBuy QC photos, pay special attention to:
- Product stitching and construction quality
- Color accuracy compared to product listing
- Proper dimensions and sizing
- The presence of stains, scratches or defects
- Matching item the product description
How to Request Modifications or Reject Items
If you find any issues with your purchased items:
- Click "Request Modification" button in your order details
- Clearly describe the issues with specific reference to QC photos
- Attach screen captures if necessary to highlight problems
- Clearly state your preferred solution (repair, replacement, or refund)
QC Image Review Timeline
You'll typically receive QC images within 3-5 business days after your items reach our warehouse. You have 48 hours from image upload to request changes.
Tips for Effective Communication with QC Team
- Provide specific, detailed feedback
- Reference QC photo numbers when pointing out issues
- Use polite but firm language when requesting changes
- Respond promptly to any follow-up questions from our team
Why LoongBuy's QC Process Benefits You
Our quality check system helps to eliminate receiving defective products, ensuring you only get items that meet your expectations. It saves you time, return shipping costs, and frustration by catching issues early in the fulfillment process.
For any questions about LoongBuy's QC process or issues with your QC photos, please contact our customer support team who will be happy to assist you.