Is AllChinaBuy Safe? Official Protection System, Dispute Resolution & Customer Complaint Handling Explained
As cross-border purchasing grows in popularity, many users wonder about the safety of using surrogate shopping platforms. AllChinaBuy has established a comprehensive protection system and dispute resolution process designed to safeguard your transactions. This article examines the platform's security measures through its escrow system, quality verification protocols, and official arbitration process.
The AllChinaBuy Three-Tier Protection System
1. Mandatory Inspection Period (7-15 days)
All purchases remain in escrow status until buyers confirm receipt and quality inspection. Funds are only released to sellers after successful verification by both parties.
2. Quality Dispute Resolution
For discrepancies between ordered and received items, users can file disputes with:
- Photo/video evidence requirements
- Platform-mediated authentication
- Third-party inspection option for high-value items
3. Logistics Compensation Program
The platform automatically insures all shipments against:
- Delivery failures (full refund)
- Partial damages (proportional compensation)
- Customs clearance failures (alternative solutions)
Common Issues & Platform Solutions
Case 1: Out-of-Stock After Payment
Platform Action:
Case 2: Incorrect Item Shipped
Resolution Process:
Case 3: Seller Disappearance
Protection Mechanism:
The 4-Step Arbitration Procedure
- Direct Negotiation Phase (72h)
- Platform Mediation (48h)
- Evidence Review (24-72h)
- Enforcement Stage
- Platform Mediation (48h)
884 mediated cases in Q3 2023 with 91% satisfaction rate (Platform transparency report)