Frequently Asked Questions About LoongBuy
At LoongBuy, we strive to provide seamless shopping and top-tier service. However, users may encounter occasional issues with payments, account management, or stock availability. Below, we address the most common inquiries and offer practical solutions.
Account Troubleshooting
Q: How do I recover a locked or hacked LoongBuy account?
A: Visit the LoongBuy Help Center
Q: Why can’t I log in despite entering the correct password? A: Clear your browser cache or try another device. If the issue persists, use the "Forgot Password" link or contact LoongBuy Support.
Payment Problems & Recharge Issues
Q: My payment failed—what should I check?
A: First, verify your card/bank balance, expiry date, and CVV. If using digital wallets (e.g., PayPal), ensure sufficient funds. Still stuck? Contact your payment provider or LoongBuy Support Team
Q: Why was my recharge not credited to my LoongBuy balance? A: Recharges may take 5–10 minutes to process. Confirm successful payment with your bank. If delayed beyond 24 hours, share your transaction ID with our support team.
Missing or Out-of-Stock Items
Q: My order shows a missing item. How do I proceed?
A: Check your order confirmation email for discrepancies. If an item was excluded, contact support with your order number for a refund/reshipment.
Q: What if my desired product is out of stock?
A: Enable stock notifications on the product page. Alternatively, browse similar items or check back during restocks (typically updated weekly).
Need Further Assistance?
If your issue isn’t resolved here, visit the LoongBuy Help Center