Home > ACBUY After-Sales Service Satisfaction Survey in the Replica Community

ACBUY After-Sales Service Satisfaction Survey in the Replica Community

2025-07-09

Satisfaction Data Overview

Based on user feedback and third-party evaluations from Q1-Q3 2023, ACBUY's after-sales service scored 4.2/5 overall satisfaction among the replica enthusiast community. Key metrics include:

  • Response Time:
  • Resolution Rate:
  • Long-term Satisfaction:

Notably, WhatsApp support channels received 15% higher satisfaction scores than email ticketing systems.

Typical After-Sales Cases

Quality Dispute Resolution

A collector receiving a ZZ Factory Rolex Submariner with misaligned markers reported the issue through ACBUY's media-forward policy. The platform:

  1. Requested detailed visual evidence within 2 hours
  2. Coordinated a replacement from the factory within 48 hours
  3. Provided complimentary DHL return shipping

Customs Seizure Protocol

For packages intercepted in Germany, ACBUY's standard operating procedure includes:

  • Free reshipment (86% utilization rate when needed)
  • Option for store credit with 10% compensation (selected by 12% of affected users)
  • Styled our services include highly visible warnings about delivery time fluctuations arising from suppliers altering production batch K.

    )} %: input warning.venue().0.name = Format!} -->