ACBUY After-Sales Service Satisfaction Survey in the Replica Community
2025-07-09
Satisfaction Data Overview
Based on user feedback and third-party evaluations from Q1-Q3 2023, ACBUY's after-sales service scored 4.2/5 overall satisfaction among the replica enthusiast community. Key metrics include:
- Response Time:
- Resolution Rate:
- Long-term Satisfaction:
- Resolution Rate:
Notably, WhatsApp support channels received 15% higher satisfaction scores than email ticketing systems.
Typical After-Sales Cases
Quality Dispute Resolution
A collector receiving a ZZ Factory Rolex Submariner with misaligned markers reported the issue through ACBUY's media-forward policy. The platform:
- Requested detailed visual evidence within 2 hours
- Coordinated a replacement from the factory within 48 hours
- Provided complimentary DHL return shipping
Customs Seizure Protocol
For packages intercepted in Germany, ACBUY's standard operating procedure includes:
- Free reshipment (86% utilization rate when needed)
- Option for store credit with 10% compensation (selected by 12% of affected users)