MuleBuy is a trusted platform for international shoppers to purchase products from Chinese e-commerce sites like Taobao, 1688, and more. This beginner-friendly guide walks you through the entire process—from registration to shipment—with visual aids for clarity.
1. Account Registration
Visit MuleBuy’s website
2. Adding Product Links
Find items on your preferred Chinese platform (e.g., Taobao). Copy the product URL and paste it into MuleBuy’s search bar on your dashboard. The system will auto-load the product details.
3. Specifying Details
Select options like size, color, or quantity. For complex requests (e.g., custom logos), use the "Remarks" field to clarify your requirements.
4. Contacting Customer Service
Need help? Click the chat icon to connect with MuleBuy’s 24/7 bilingual support. Include your order number for faster resolution.
5. Order Confirmation
Review your cart’s total, including domestic Chinese shipping and estimates for international logistics. Confirm once details are correct.
6. Payment Method
Navigate to "Wallet" "Recharge" to deposit funds via PayPal, credit card, or bank transfer. Your balance updates instantly.
7. Shipping Preferences
Choose a delivery method (express, standard, or consolidated) under "Logistics." View estimated costs and delivery times before finalizing.
8. Tracking and Receipt
After the warehouse processes your order, track shipments via "My Orders." You’ll receive notifications at key stages (export, customs clearance, etc.).
Key Takeaways:
- Double-check product details before checkout.
- Communicate custom requests via "Remarks" or live chat.
- Compare logistics options to balance cost/speed.
With these steps, your first MuleBuy purchase will be seamless. Happy shopping!