1. Why Can't I Input My Shipping Address?

If your address fails to save:

  • Character Limits:
  • Format:[Recipient], [Street + Number], [City], [State/Province], [Postal Code], [Country].
  • Technical Tip:

2. Do I Need to Provide ID for Customs?

Depends on your country:

  • EU/US/Canada:
  • Emerging Markets:
  • AllChinaBuy Policy:

3. How to Track My Package?

3-step tracking:

  1. Log in to your AllChinaBuy account → "Order History".
  2. Click the tracking number (auto-linked to 17Track/Ship24).
  3. For private couriers (DHL/UPS), use their official apps with the same tracking ID.

Pro Tip:

4. What If Customs Holds My Package?

Immediate actions:

  • Tax Payment:
  • Documentation:
  • AllChinaBuy Support:

Important:$150), we recommend pre-paid duty options during checkout.

More Questions?

Search our Help Center[email protected]