Some customers may worry about being unable to resolve disputes when facing QC (Quality Control) failures or receiving the wrong items from sellers. However, SuperBuy has established a comprehensive and reliable after-sales arbitration system to protect buyers' rights effectively.
SuperBuy Ensures Fair Dispute Resolution
In cases where customers receive incorrect versions (e.g., non-OG or LJR batches) or flawed products, SuperBuy provides a hassle-free arbitration process to guarantee a fair outcome. Buyers simply need to provide clear evidence through:
- QC Photos: High-resolution images of the received item, highlighting discrepancies or defects.
- Original Order Remarks
How SuperBuy's Post-Purchase Support Works
- Upon receiving a dispute claim, customer service immediately verifies the submitted evidence (QC photos, order details, seller promises).
- The team communicates directly with the seller to negotiate a replacement or refund.
- If the seller refuses to cooperate or delays resolution, SuperBuy may enforce penalties or compensation.
Why Choose SuperBuy？
Comparative and transparent incident mediation:
- Buyer-First Approach: The platform objectively evaluates cases based on provided proof rather than third-party claims.
- Every communication chain (seller-platform-buyer) is archived and can be retrieved by the parties involved.
- No-fee arbitration service—only payment is held temporarily (actual amount depends on circumstances).