How SuperBuy Protects Your Rights When Goods Don't Meet Expectations
Some buyers may hesitate to use SuperBuy due to concerns about receiving incorrect or substandard items from sellers. However, the platform has established a transparent dispute resolution system to protect customer interests.
SuperBuy's Comprehensive After-Sales Protection
Unlike platforms where buyers bear all risks, SuperBuy operates with structured customer protection policies:
1. The Standard Complaint Process
- When items received don't match original product descriptions (e.g., getting non-OG or non-LJR versions of sneakers)
- Wrong items shipped by negligent sellers
- Significant quality defects undisclosed in product listings
The process prioritizes documented evidence rather than verbal claims, creating fairness for both buyers and sellers.
How to Initiate dispute on SuperBuy
Step 1: Submit Visual Evidence
Upload detailed QC photos clearly showing the problem. For version disputes (like OG vs. replica sneakers), include side-by-side comparisons
Step 2: Provide Order Documentation
Attach screenshots of your:
- Original order notes specifying version/requirements
- Any seller confirmations from chat records
Step 3: Specialist Mediation
SuperBuy's arbitration team will:
- Verify authenticity of your evidence
- Contact the seller with professional assessment
- Press for replacement/refund based on platform policies
Why This System Works
- Timelines:
- Success Rate:
- Balance:
- Success Rate:
Maximize Your Protection
1. Always request detailed pre-shipment QC photos
2. Use the "Order Remarks"
3. Escalate to Senior Customer Service
SuperBuy's arbitration framework effectively shifts risk from buyer to platform maintain see official policy