AllChinaBuy Overseas Buyers' FAQ Guide: Address Format, Customs Declarations & Shipping Tracking Tips
Navigating international purchases from China? This comprehensive FAQ addresses 20 most common AllChinaBuy queries about shipping information, customs procedures, and more to streamline your cross-border shopping experience.
1. Shipping Address Issues
"Why can't I input my address correctly?"
Solution:standardized format:
[Recipient Name]
[Street Address, Apartment/Unit #]
[City, State/Province, Postal Code]
[Country]
Pro Tip: Avoid special characters (e.g., đ, ñ) as they may trigger system errors.
"Does AllChinaBuy ship to P.O. boxes?"
Currently unavailable for international deliveries due to customs inspection requirements.
2. Customs & Documentation
"Why do I need to provide ID/passport copies?"
For customs clearance in certain countries (notably EU/Russia/Indonesia), tax authorities require recipient identification. Submitted documents are encrypted
Common reasons:
"Why is my package held by customs?"
3. Tracking & Delivery Solutions
"Where's my package? (30-word version)"
Track via:
Note: First update appears within 1-3 business days after dispatch."Carrier says delivered but I didn't receive it"
Immediately:
- Contact local post office (found on tracking page)
- Check with neighbors/security office
- Request sh