LoongBuy QC Process Explained: How to View Quality Check Photos and Request Modifications
LoongBuy provides a detailed quality control (QC) process to ensure your purchased items meet expectations before shipping. Understanding how to access QC photos, evaluate them, and request modifications can help you avoid surprises upon delivery. This guide explains the step-by-step procedure.
1. How to Access LoongBuy Quality Check Photos
Once your purchased item arrives at the LoongBuy warehouse, a dedicated quality inspection team will conduct a thorough check. High-resolution QC photos will be uploaded to your account within 1-3 business days
- Option 1: Visit LoongBuy.com, log into your account, and navigate to “My Orders”.
- Option 2: Check the email notification sent by LoongBuy containing direct links to your QC images.
Tip: All QC photos include clear shots of labels, stitching, logos, and materials for transparency. Close-up images of potential flaws (if any) are highlighted.
2. Evaluating Your QC Photos
Carefully review all angles of your item in the provided images:
- Confirm the item matches the ordered product (color, model, and size).
- Inspect for manufacturing defects (scratches, misalignment, or stains).
- Verify logos, tags, and packaging authenticity if applicable.
Still unsure? Use the Zoom feature
3. How to Request Modifications or Reject Items
If issues are spotted, you can either request a correction (if feasible) or a replacement/refund:
- Submit a Modification Request: Use the "Request Changes" button on the QC photo page and specify required adjustments (e.g., repacking, additional checks). Minor fixes are typically completed within 48 hours.
- Reject the Item: Click “Reject Item” to initiate a refund or exchange. LoongBuy’s team will review your reason (e.g., “wrong color” or “defective item”) and confirm eligibility. Refunds are processed within 5-7 business days.
Note: Repeatedly rejecting items without valid reasons may affect your account standing.
4. Approval & Shipping
If no action is taken within 7 days
Key Takeaways:
- QC photos are uploaded within 1-3 days post-warehouse arrival.
- Request changes or rejections during the 7-day review window.
- Monitor your email or LoongBuy account for updates.