1. Why Can't I Input My Shipping Address Correctly?
If you encounter address input errors, try these solutions:
- Use basic Latin characters
- Break long addresses
- Check postal code format
- Use our standard template: [Recipient], [Street], [City], [State/Province], [Postcode], [Country]
- Break long addresses
2. Do I Need to Provide ID for Customs Clearance?
Requirements vary by destination country:
| Region | ID Required | Accepted Formats |
|---|---|---|
| EU/UK | Tax ID/Passport# | Scanned copy (PDF/JPG) |
| USA/Canada | Optional | - |
Note: Always check official customs guidelines before purchasing high-value items.
3. Tracking Your Package: Expert Tips
Three-step tracking process:
- Platform tracking
- Carrier tracking
- AI prediction
- Carrier tracking
Install AllChinaBuy mobile app for push notifications on delivery status changes.
4. What If Customs Detains My Package?
Immediate Actions:
- Contact local customs office with tracking number
- Prepare invoice copy (find in order confirmation email)
- Respond within 3-5 business days to avoid automatic return
Common detention reasons: unclear product description, missing certifications, or undeclared batteries. Verify product specs match your country's import laws before purchase.