LoongBuy QC Process Explained: How to View Quality Check Photos and Request Modifications
At LoongBuy, we understand the importance of quality control (QC) when shopping through an agent. Our thorough QC process helps ensure you receive exactly what you ordered. In this guide, we’ll walk you through how to review your quality check photos, request modifications, and reject items if they don’t meet your expectations.
LoongBuy’s Quality Control Process
Before your items are shipped, LoongBuy’s team conducts a detailed inspection:
- Items are measured and compared to seller’s specifications
- Visual checks for defects, stains, or imperfections
- Tag/logos verification upon request
- Clear high-resolution QC photos provided for your review
This QC process occurs after products arrive at our warehouse and before we proceed with shipping.
How to View Quality Check Photos
Accessing your QC images is simple:
- Log in to your LoongBuy account
- Go to "My Orders"
- Locate the desired order and click "QC Photos"
- Zoom/rotate images as needed to examine details
Photos typically include: front/back/sides views, close-ups of key details, measurement verification, and barcode/tags when requested.
How to Request Modifications or Reject Items
If you're not satisfied with the received items based on QC images:
A. Requesting Modifications
- Within 48 hours of QC upload, click "Request Changes"
- Select specific concerns from the dropdown menu
- Add detailed comments (attach supporting images if comparing to seller listings)
- Our team will confirm request feasibility within 24 hours
Common approved modifications: exchange for size/color, request additional packaging, or return for different fulfillment options.
B. Rejecting Items
- Click "Reject Item"
- Select reason (quality issue, wrong item, or not as described)
- Optionally provide explanation
- For defective items: return arranged to seller at no cost while we follow up
- For discretionary returns: standard shipping fee is applied* Tracking uploadedautomatically upon refund/replacement action
At LoongBuy, we understand the importance of quality control (QC) when shopping through an agent. Our thorough QC process helps ensure you receive exactly what you ordered. In this guide, we’ll walk you through how to review your quality check photos, request modifications, and reject items if they don’t meet your expectations.
LoongBuy’s Quality Control Process
Before your items are shipped, LoongBuy’s team conducts a detailed inspection:
- Items are measured and compared to seller’s specifications
- Visual checks for defects, stains, or imperfections
- Tag/logos verification upon request
- Clear high-resolution QC photos provided for your review
This QC process occurs after products arrive at our warehouse and before we proceed with shipping.
How to View Quality Check Photos
Accessing your QC images is simple:
- Log in to your LoongBuy account
- Go to "My Orders"
- Locate the desired order and click "QC Photos"
- Zoom/rotate images as needed to examine details
Photos typically include: front/back/sides views, close-ups of key details, measurement verification, and barcode/tags when requested.
How to Request Modifications or Reject Items
If you're not satisfied with the received items based on QC images:
Requesting Modifications
- Within 48 hours of QC upload, click "Request Changes"
- Select specific concerns from the dropdown menu
- Add detailed comments (attach supporting images if comparing to seller listings)
- Our team will confirm request feasibility within 24 hours
Rejecting Items
- Click "Reject Item"
- Select reason (quality issue, wrong item)
- Optionally provide explanation
- Our staff will confirm return/refund procedures
Pro Tips for QC Review
- Check all zoomable QC photo angles carefully
- Compare against seller's original product images
- Requests must be made before items enter shipping process
- Speak to live QC specialists via chat for complex concerns
LoongBuy’s QC system puts purchase control in your hands. By actively reviewing inspection photos and leveraging our simple modification/rejection tools, you can shop with confidence knowing your orders meet quality standards before shipping.