Shop with confidence on AllChinaBuy using our comprehensive FAQ guide addressing common concerns international buyers face regarding address formatting, customs clearance, and package tracking - covering every step from checkout to delivery.
Address Entry Solutions (15-23% of failed orders)
"Why won't my foreign address validate?" (address not accepted AllChinaBuy)
For non-Chinese addresses:
- Notate addresses exactly
- Omit non-standard characters (accents, symbols)
- Use address line 2 for apartment/unit numbers
- Try alternative city names if your location uses special characters
"Should I include a Chinese shipping address?" (AllChinaBuy international shipping address)
Not necessary for overseas orders. Translation services automatically convert your address to Chinese customs documentation while maintaining original Latin characters for local delivery.
Customs Documentation (32% clearance delays)
"Do I need to provide ID or tax numbers?" (AllChinaBuy customs requirements)
Depends on destination:
"Why is my package held by customs?" (AllChinaBuy customs delay solutions)
- VAT/Tax payment
- Missing documentation
- Quantity limits exceeded
- Apparel: ≤10 same-style items/package
- Electronics: ≤2 identical devices/unaccompanied by batteries
- Missing documentation
Real-Time Package Tracking (After 48-72 hour processing)
"Where's my verification code?" (AllChinaBuy tracking number not received)
Standard sequence:
- Check promotions/spam folders for [email protected]
- Log in →
My OrdersView Shipment - Parcel tracking (account tab/page redirection) activates
"Why does tracking show no movement?" (AllChinaBuy shipping status stuck)
Normal warehouse flows:
Label Created (Day 1)
Parcel Scanned (2-4 days)
Depart China (Customs wait 1 week peak season)
Arrival Scan local depot before delivery
Contact CS if any step exceeds indicated timeframes.
Preventing Purchase Issues
- DDP (global compliance)
- Prefill documentation as "See commercial invoice inside package" customs opening standardized key
- 1.9kg ceiling enjoys tax-free and cargo cost examination being varied constant differs passport-less "Personal Gift" declaration status requirements functional add SS# etc domestic fulfillment nodes
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