As a popular shopping platform, LoongBuy occasionally faces common technical issues that customers encounter. This comprehensive FAQ addresses frequent questions about account problems, payment failures, missing items, and more. Save time by finding solutions here before contacting support!
Account Troubleshooting
How do I recover a locked LoongBuy account?
If your LoongBuy account gets locked, use the "Forgot Password" option on the login page. You'll receive an email with reset instructions. For security reasons, password resets require SMS verification for existing accounts.
Why does LoongBuy say my email is already registered?
This means your email already has a LoongBuy account. Try resetting your password or using alternative login methods like connected social media accounts. Contact LoongBuy support if you suspect unauthorized usage.
Solving Payment Problems
What causes LoongBuy payment failures?
Common reasons include: insufficient funds, bank restrictions/"filters", expired cards, browser cache issues, or LoongBuy's payment gateway security triggers. Try clearing cookies or using alternate payment methods.
How to fix recharge issues in LoongBuy?
For wallet recharge problems: 1) Verify your bank/card supports the transaction size 2) Wait 5 minutes if banking authorization is pending 3) Capture screenshots with time stamps if filing a support ticket.
Order & Product Questions
Why does LoongBuy say items are out of stock after ordering?
Due to high demand, inventory sync delays may occur. Within 12 hours, you'll receive: 1) A restock timeline (product returning) 2) Alternative suggestions (similar in-stock items) 3) Automatic refund for hopeless cases.
Tracked package shows delivered but item is missing?
First check with neighbors or your building's mailroom. If unresolved within 24 hours, file a claim via LoongBuy's "Order Protection" system (located in order details) to begin formal investigation procedures.