AllChinaBuy Refund Policy Overview
If you're wondering "does AllChinaBuy offer refunds?" or "how to get a refund," the answer is yes—AllChinaBuy provides a refund guarantee for eligible orders. The platform's policy covers misplaced, damaged, or defective items, as well as order cancellations due to stock issues or seller errors. Refunds are typically processed within 7–14 business days
Step-by-Step Refund Process
For users searching "how to cancel an order on AllChinaBuy" or "refund request process," follow these steps:
- Log in to your AllChinaBuy account and navigate to "My Orders."
- Select the order you wish to cancel and click "Request Refund."
- Choose a reason (e.g., damaged item, wrong product, or order cancellation).
- Upload supporting evidence
- Submit the request and wait for customer service approval.
Once approved, refunds are processed per the original payment method or stored as account balance.
Withdrawal Options: PayPal, Bank Transfer & More
Can I withdraw my balance
AllChinaBuy supports multiple withdrawal methods, depending on your initial payment:
- Credit/Debit Cards: Refunds are issued directly to the original card (7–14 days processing).
- PayPal: If paid via PayPal, the amount is returned to your PayPal wallet within 3–5 days.
- Account Balance: Funds can be withdrawn via bank transfer (additional verification required).
Note: Some payment gateways may charge transaction fees
Key Questions Answered
1. "Can I get a refund if I changed my mind?"
Unopened/unused items may qualify for refunds within 30 days, but return shipping fees apply.
2. "What if my order wasn’t delivered?"
Contact support with your tracking number; if the item is lost in transit, you’ll receive a full refund.
3. "How long does a refund take?"
Typically 5–10 business days for account balance refunds; up to 14 days
Tips for Faster Refunds
- Double-check your order details
- Document unboxings to provide proof in case of damage.
- Respond promptly to customer service emails.
For urgent cases, use AllChinaBuy’s 24/7 live chat