AllChinaBuy FAQ: Shipping Address Tips, Customs Clearance Guide & Tracking Solutions
2025-07-17
This comprehensive guide solves frequent concerns for international shoppers on AllChinaBuy, covering address input troubleshooting. ID requirements, logistics tracking and customs issues with effective solutions.
1. Shipping Address Setup
Why can't I input my shipping address?
Solutions when the system rejects your address:
- Use English characters only
- Omit special symbols (#/*) and academic titles (Dr./Prof.)
- Confirm you've selected correct country/region dropdown
- Check provincial format for destination country (e.g. "CA" for California)
If errors persist, take screenshot and contact AllChinaBuy support with order # via 24/7 live chat.
2. Customs & ID Requirements
Do I need to submit passport/ID copies?
Mandatory for:
| Country | Requirement |
|---|---|
| Brazil/Russia | Upload CPF/TIN document |
| EU Zone | [List items requiring VAT payment](/vat-guide) |
What if customs delays my package?
- Wait 3-5 business days for processing
- Check SPAM folder for clearance request emails
- Contact [local customs office](tel:) with AllChinaBuy-generated commercial invoice
3. Logistics Tracking Tips
How to track AllChinaBuy orders?
Methods:
- Member account: Order History Track Shipment
- Enter tracking# at 17Track
Status says delivered but received nothing?
Action steps:
- Verify address with shipping carrier
- Check neighborhood delivery hubs
- Request recipient signature confirmation
4. Duty Fees & Returns
Who pays unexpected import taxes?
