SuperBuy's Fair & Transparent After-Sales Protection Guarantee
2025-07-18
Some users express concerns about potential risks when purchasing through SuperBuy, such as receiving incorrect products or batch inconsistencies (e.g., non-OG/LJR versions). Rest assured – SuperBuy maintains a robust arbitration system to safeguard your consumer rights.
How SuperBuy Protects Your Orders
- QC Verification:mandatory Quality Check photography
- Dispute Resolution:
- Third-Party Insurance:
- Dispute Resolution:
Step-by-Step Arbitration Process
- Submit Evidence
- Clear QC images showing discrepancies
- Screenshot of original order notes specifying version (e.g., "Must be LJR batch")
- Customer Service Mediation
- Resolution Options:
- Free return and replacement
- Partial/full refund based on case severity
- Seller penalty for repeated violations
- Resolution Options:
Note: 89% of non-OG version disputes were resolved in buyers' favor in 2023
Why SuperBuy Stands Out
Escrow System
Sellers receive payment only after confirmation → Stronger negotiation leverage
Seller Accountability
Platform scoring system downgrades dishonest sellers
QC Archives
All QC photos stored permanently—accessible for future claims
Maximize Protection: Shopping Tips
⭐ Always request version verification
Example note: "Please confirm and ship ONLY LJR batch, provide sole photo proof."
⭐ Review QC carefully
Check for batch signatures (OG's green tongue patch, LJR's size tag code, etc.)
⭐ Utilize 72-hour grace period
You can request additional QC angles free of charge