Is AllChinaBuy Safe? Official Escrow System, Dispute Process & Customer Complaint Handling Explained
2025-07-22
Many users are concerned about the safety of using purchasing agent platforms. AllChinaBuy has established a comprehensive escrow system and dispute resolution process, covering product inspection periods, quality claims, logistics damage compensation, and customer arbitration rules. This article explores real cases to demonstrate how the platform resolves common issues like out-of-stock items, shipping errors, delays, and unresponsive sellers.
The 4-Layer Protection System
1. Payment Escrow Service
All funds are held in第三方托管 until buyers confirm order completion. Sellers only receive payment after successful delivery verification.
2. Quality Inspection Period
Buyers enjoy a 7-daywindow to report product discrepancies. Platform engineers will verify claims through photo/video evidence before initiating refunds. Case Study:
3. Logistics Guarantee
4.Dispute Resolution Framework
| Phase | Timeframe | User Action |
| Seller Negotiation | 24-48hrs | Direct messaging through portal |