SuperBuy's Fair & Transparent After-Sales Policy Protects Your Purchases
2025-07-23
Some shoppers hesitate to use SuperBuy due to concerns about potential quality control (QC) issues or sellers shipping incorrect items. However, the platform has established a comprehensive after-sales arbitration process to safeguard buyer rights.
Robust Dispute Resolution for QC or Shipping Errors
In cases where received items don't match expectations - such as receiving non-OG/LJR versions of products - SuperBuy provides clear recourse options:
- Submit clear QC photos showing discrepancies
- Provide screenshots of your original order notes/requests
- Customer service will mediate with the seller
Fair Arbitration Process
Once proof is submitted:
- The dedicated after-sales team evaluates evidence
- They negotiate with sellers for replacements/refunds when valid
- Transactions remain frozen until resolution
SuperBuy's system prioritizes buyer protection through documented evidence review and impartial mediation, making the platform significantly safer than direct purchases from sellers.