How Does LOONGBUY Ensure Safety and After-Sales Support in Cross-Border Shopping?
2025-07-24
When it comes to overseas purchasing through shopping agents, customers prioritize two key factors: transaction securityreliable after-sales service.
1. Escrow System for Financial Protection
LOONGBUY implements an escrow account mechanism
2. Transparent Dispute Resolution Process
- Dedicated arbitration system for problem orders
- Ticketed tracking of every complaint
- Visible timeline of resolution steps
- Neutral staff mediation in seller-buyer disputes
3. Multi-Language Support with Extended Hours
400%
Faster dispute resolution than industry average
12 Languages
Including English, Mandarin, Japanese, Russian and Spanish
98 Hours/Week
7 days × 14 hours daily availability
Through its financial safeguards, structured dispute framework, and accessible multilingual support, LOONGBUY has developed a robust system that address customers' core security concerns in cross-border shopping.
The platform's 72% customer retention rate and 4.8/5 average service rating demonstrate how these mechanisms translate into tangible trust and user satisfaction.