LoongBuy QC Process Explained: How to View Quality Check Photos and Request Modifications
When shopping with LoongBuy, understanding the Quality Control (QC) process ensures you receive products that meet your expectations. This guide details how to review QC inspection photos and request modifications if needed.
What is LoongBuy's QC Process?
Before shipping your order, LoongBuy's warehouse team performs a thorough quality inspection. They capture detailed images of your items, which you can review to approve or request changes.
QC checks typically include:
- Item dimensions and weight verification
- Packaging inspection
- Functionality tests (for applicable products)
- Visual checks for defects/damage
- Color, model, and specifications matching
How to View QC Photos
Step 1: Notification
You'll receive a notification via email or in your LoongBuy account when QC photos are available for review.
Step 2: Access the QC Images
- Log in to your LoongBuy account
- Navigate to "My Orders"
- Select the relevant order
- Click "View QC Photos" or similar link
Reviewing QC Photos: Key Points
When examining inspection images:
- Zoom in to check material/workmanship details
- Compare with product listings/descriptions
- Verify size measurements if provided
- Check all sides and angles are visible
- Look for included accessories/documents
How to Request Changes - LoongBuy QC Guide
If you find any issues in your quality check photos:
Option 1: Partial/Full Rejection
You may request:
- Item replacement for defects
- Seller return/refund for unacceptable quality
- Package deferment for additional verification
Option 2: Action Required Before Shipping
Common modification requests:
- Better packaging requests
- Specific handling instructions
- Missing/damaged accessory replacement
Submitting Modifications/Rejections
Step 1: Identify Clear Issues
Mark any problems directly on the images or describe them precisely.
Step 2: Use Official Channels
- Through your order page's "Report Issue" button
- Via email support with relevant order details
Step 3: Provide Evidence
Attach supporting documentation/images when available.
QC Modification Handling Timeline
| Request Type | Typical Response Time |
|---|---|
| QC Rejections | 1-2 business days |
| Special Packaging | 1 business day |
| Detailed Inspection | 1-3 business days |
Important Notes:
- 24-hour response window is recommended for faster issue resolution
- Requests may extend total delivery time
- Some inexpensive items may have basic QC only
Conclusion
LoongBuy's QC photo system gives you visibility into your purchases before international shipping. By understanding how to properly review images and submit change requests, you ensure complete satisfaction with your orders.
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